Portage la Prairie's city council has taken steps to formalize a process which has been in place for some time. Councillor Wayne Wall says the city sends crews out to change water meters, take final readings, and do turn-ons and turn-offs, noting those things also involve the Finance department. Wall says council has now created a quality standard to lay out how Finance and the Operations department collaborate in order to make things run as smoothly as possible. He notes those two departments have been working together for a long time, but this will formalize how they do it and who is responsible for what. Wall adds it's an effort to ensure the best service delivery to Portage residents.